Federated Co-operatives Limited (FCL) introduced its ﬁrst report to the community in 2013 outlining how our co-op is committed to sustainable business practices. The 2020 FCL Annual Report combines the ﬁnancial reporting of our annual report with sustainability highlights, which have previously been showcased in the FCL Sustainability Report. The move to an integrated report is indicative of the overall CRS Sustainability Strategy, which aims to embed the social, economic and environmental impacts of our business into planning and decision-making.
Responding to a pandemic
Addressing a major pandemic such as COVID-19 isn’t part of our regular business operations. Risk management preparation can provide support in some aspects, but much of the year required us to be ﬂexible and quickly adapt to the ever-changing regulations, recommended protocols and overall uncertainty.
Since the pandemic took hold, our focus has been to minimize the risk to employee health, safety and well-being, support our local Co-ops and continue to serve our communities. We created a cross-functional Pandemic Team, which worked to develop processes to limit the speed and spread of the virus, continue critical business operations, motivate employees to take action and focused on achieving our business goals.
Goal 2: Market
Increased focus on digital platforms
FCL expedited the click-and-collect pilots at select Co-op Food Stores as online sales surged because of the pandemic. By year’s end, the service was available at 14 locations across Western Canada. We have ambitious plans to roll it out to many more locations and introduce further enhancements in 2021. We also launched Co-op.crs, an updated central marketing website for Co-op to serve as a new destination for marketing and brand campaigns, including the We Are Co-op campaign.
Goal 3: Operations
Investing in facilities
In 2019, we developed a three-year plan to improve the energy eﬃciency of our warehouse facilities. This past year, we repaired the roof on our home and building distribution centre in Calgary and upgraded the roof and insulation at the Edmonton food distribution centre. We also began many other energy renewal projects – including air handling unit replacements, LED replacements, new building automation systems, a new heat recovery system and refrigeration control upgrades.
Ag developments support growth
FCL opened its third regional fertilizer terminal in Grassy Lake, Alta., to deliver crop-nutrition products to Alberta farmers. A $42.8-million investment, the terminal has a storage capacity of 34,500 metric tonnes and features a loop track to accommodate up to 110 rail cars, which is essential to receive product from domestic and international suppliers.
- The ﬁrst Co-op Connect electric-vehicle charging stations were installed in 2020 and will be operational in 2021.
- Hydrogen sulphide (H2S) emissions at the Co-op Reﬁnery Complex have decreased by 75 per cent since 2019.
- In 2020, Co-op and NSERC committed $2.5 million renew a research chair studying eco-friendly gas station cleanup.
A YEAR IN REVIEW
Co-op supported more than 185 local organizations this year.
Federated Co-operatives Limited (FCL) has opened a new state-of-the-art fertilizer terminal near Grassy Lake, Alta.
Bold new takes on sweet treats and savoury snacks have earned Co-op two new awards at the Retail Council of Canada's Grand Prix New Product Awards.